faq
Frequently Asked Questions
1. How do I book a driver?
You can book a driver online through our platform by selecting your pickup location, date, and duration. Once confirmed, a verified driver will be assigned to you.
2. How quickly can I get a driver?
Most bookings are fulfilled within 30 minutes, depending on driver availability and your location.
3. Are your drivers verified?
Yes. Every driver goes through background checks, license verification, and skill assessment before joining our platform.
4. What services do your drivers provide?
Our drivers are available for daily commutes, outstation trips, airport transfers, family travel, events, and corporate needs.
5. Do I need to provide the vehicle?
Yes. Our service provides drivers only. Customers must have their own vehicle for the assigned driver to operate.
6. What are your charges?
Pricing depends on duration, distance, and type of service. Transparent pricing is shown at the time of booking, with no hidden charges.
7. What if I need to cancel my booking?
You can cancel anytime. Refund eligibility depends on whether the cancellation is done within the free-cancellation window.
8. What happens if the driver is late?
We make every effort to ensure punctuality. In case of delays due to traffic or unavoidable conditions, we inform you promptly and provide alternatives if needed.
9. How do I request a replacement driver?
If you’re not satisfied or if an issue occurs, you can request a replacement driver instantly through our support team.
10. How do I contact customer support?
You can reach us 24/7 via:
📞 +91 12345 67890
📧 support@driverassist.example