Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our driver-on-demand platform. By using our services, you agree to the practices described in this policy.

Effective date: November 23, 2025
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1. Introduction

This Privacy Policy describes how Driver Assist (“we”, “our”, “us”) collects, uses, and safeguards your information when you use our platform and services. By using our service, you consent to the practices described in this policy.

1.1 Information We Collect

  • Personal details: name, phone number, email, address.
  • Trip details: pickup/drop points, travel history, ride preferences.
  • Payment information: UPI, wallet, or card details (processed securely via payment partners).
  • Device information: IP address, OS, browser type, location data (with permission).

1.2 How We Collect Information

  • Account creation & booking forms.
  • Device permissions such as location services.
  • Automatic digital logs from your device.

2. How We Use Your Information

Your data is used to ensure smooth operation of our platform and enhance your service experience.
  • To assign drivers and process bookings.
  • To communicate trip updates and support responses.
  • To improve safety, verification, and fraud prevention.
  • To enhance app performance, features, and user experience.
  • To process payments and issue refunds.

3. Sharing of Information

We do not sell your personal information. Your data is shared only when necessary.

3.1 Shared with Drivers

For completing your ride, drivers receive your name, pickup location, and contact number.

3.2 Shared with Service Partners

  • Payment gateways (for secure payments).
  • Verification agencies (for KYC or safety checks).
  • Analytics & technical service providers (to improve performance).

4. Data Security

We follow industry‑standard security measures to protect your data from unauthorized access, alteration, or misuse. However, no online transmission is 100% secure, and we cannot guarantee complete protection.

5. Your Rights

  • Right to access your personal data.
  • Right to update or correct your information.
  • Right to request deletion of your account/data (where legally permitted).
  • Right to withdraw consent for marketing communications.

6. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze performance, and personalize content. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.