Refund Policy

This Refund Policy outlines the conditions under which refunds are issued for bookings made through our platform. By using our services, you agree to the terms described below regarding cancellations, refund eligibility, and processing timelines.

Effective date: November 23, 2025
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1. Eligibility for Refunds

Refunds may be provided when bookings are canceled within the allowed time or when service issues occur. All refund requests are subject to verification.

2. Non-refundable Situations

  • Cancellations made outside the free-cancellation window.
  • No-show by the customer at the pickup location.
  • Incorrect booking details provided by the customer.

3. Partial Refunds

Partial refunds may be issued if the service was only partially used or if justified by circumstances at our discretion.

4. Refund Processing Time

Approved refunds will be processed within 5–7 business days. Actual times may vary based on bank or payment provider policies.